Encouraging news from SEPTA
That is the title for a blog post I’ve wanted to use for years. SEPTA has named a consumer advocate, Kim Scott Heinle, who is going to focus on msking the agency “available, responsive, honest and open.” Details are here: http://www.philly.com/inquirer/local/20080425_SEPTA_names_customer_advoc…. I was a little skeptical of the appointment of an insider, Joe Casey, to replace Faye Moore as General Manager of SEPTA, although I said at the time that I have found most of the SEPTA managers I’ve worked with to be honest and responsive individuals who seem caught up in a system that too often was unresponsive and prone to dissembling. I knew Joe Casey just a little but he seemed like a decent guy. Now I’m really happy a to say that Casey is starting out very well. This move, along with others he has made, shows that he understands how frustrated people are in their daily… Continue reading