That is the title for a blog post I’ve wanted to use for years.
SEPTA has named a consumer advocate, Kim Scott Heinle, who is going to focus on msking the agency “available, responsive, honest and open.”
Details are here: http://www.philly.com/inquirer/local/20080425_SEPTA_names_customer_advoc….
I was a little skeptical of the appointment of an insider, Joe Casey, to replace Faye Moore as General Manager of SEPTA, although I said at the time that I have found most of the SEPTA managers I’ve worked with to be honest and responsive individuals who seem caught up in a system that too often was unresponsive and prone to dissembling. I knew Joe Casey just a little but he seemed like a decent guy.
Now I’m really happy a to say that Casey is starting out very well. This move, along with others he has made, shows that he understands how frustrated people are in their daily interactions with SEPTA. And his actions, including the one taken today, show that he is ready to put the new resources that SEPTA has into dealing with those frustrations.
Now let’s hope that SEPTA also become more innovative and inclusive in its long term transit planning and in its relations with the TWU. If it looks, SEPTA will find lots of people around the city willing to help forge the way to a better transit system and a union that wants to be partners not adversaries.
It is beginning to look like Joe Casey is a guy who can make that happen.