Feeling the pain of the MTA and SEPTA
I don’t often feel sorry for government agencies. But, in the aftermath of yesterday’s shutdown of parts of the New York City subway system after a major rainstorm flooded subway tunnels right before rush hour, I’m sharing the pain of the Metropolitan Transit Agency (MTA). We have very little tolerance for failure in the United States whether it be personal failures, the failures of corporations or—what is most intolerable—the failure of public agencies to do their jobs. Most of the time, we should have high standards. People should do their jobs and businesses and governments should provide the goods and services they are supposed to. I’m not here to make excuses for a Philadelphia Police Department that can’t get a handle on violent crime or a Department of Human Services that regularly loses tracks of children at risk. But accidents happen. And when those accidents are due to circumstances that… Continue reading